Al-Imdaad Foundation

Al-Imdaad Foundation respects the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application or visit our Website. Please read this Privacy Policy carefully. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS THE APPLICATION OR REGISTER ON OUR WEBSITE.

We reserve the right to make changes to this Privacy Policy. We will alert you about any changes by updating the “Last updated” date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, and to have accepted the changes in any revised Privacy Policy by continued use of the Application or Website after the date such revised Privacy Policy is posted.

This Privacy Policy does not apply to the third-party online/mobile stores/payment gateways from which you install the Application or make payments, which may also collect and use data about you. We are not responsible for any of the data collected by any such third party.

Collection Of Your Information

We may collect information about you in a variety of ways. The information we may collect via our application or Website depends on the content and materials you use, and includes:

Personal Data

Demographic and other personally identifiable information (such as your name and email address) that you voluntarily give to us when choosing to participate in various activities related to the Application or Website, such as signing up, making a donation, sending feedback, and making queries. If you choose to share data about yourself via your AIF Donor profile, or other interactive areas of the Application or Website, please be advised that all data you disclose in these areas will be accessible to the Al-Imdaad Foundation.

Derivative Data

Information our servers automatically collect when you access the Application or Website, such as your native actions that are integral to the Application or Website, including app or Website usage patterns, donation decisions, sharing project pages, as well as other interactions with the Application or Website via server log files.

Financial Data

Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you make donations or request information about our services from the Application or Website. We store only very limited, financial information that we collect. Otherwise, all financial information is stored by our payment processor, Wire Card ,and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

Mobile Device Access (Application only)

We may request access or permission to certain features from your mobile device, including your mobile device’s calendar, camera, reminders, SMS messages, social media accounts, storage and other features. If you wish to change our access or permissions, you may do so in your device’s settings.

Mobile Device Data (Application only)

Device information such as your mobile device ID number, model, and manufacturer, version of your operating system, phone number, country, location, and any other data you choose to provide. This can help us enhance the app and improve usability across a range of devices.

Push Notifications

We may request to send you push notifications regarding featured projects, Zakaat reminders, Sadaqah reminders etc. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.

Third-Party Data

Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant permission to access this information.

Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Application or Website to:
  1. Administer donations
  2. Compile anonymous statistical data and analysis for use internally or with third parties.
  3. Create and manage your AIF User account.
  4. Deliver targeted marketing, project suggestions, newsletters, and other information regarding promotions and the Application, to you.
  5. Email you regarding your AIF account or donations, including receipts, feedback etc.
  6. Fulfil and manage donations, debit orders, sponsorships, 18A certificates and other transactions related to your donations.
  7. Generate a personal profile about you to make future visits to the Application or Website more personalized.
  8. Increase the efficiency and operation of the Application or Website.
  9. Monitor and analyse usage and trends to improve your experience with the Application or Website.
  10. Notify you of updates to the Application.
  11. Offer new projects, services, mobile applications, and/or recommendations to you.
  12. Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
  13. Process donations and refunds
  14. Request feedback and contact you about your use of the Application or Website
  15. Resolve disputes and troubleshoot problems.
  16. Respond to project and customer service requests.
  17. Send you a newsletter.
  18. Encourage support through sharing, liking etc

DISCLOSURE OF YOUR INFORMATION

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honour this Privacy Policy. Affiliates include our sister organizations, including Friends of the Suffering South Africa, that we control or that are under common control with us.

TRACKING TECHNOLOGIES

Cookies and Web Beacons

We may use cookies, web beacons, tracking pixels, and other tracking technologies to help customize and improve your experience. When you access Application or Website, your personal information is not collected using tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies but be aware that such action could affect the availability and functionality of the Application or Website. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.

Internet-Based Advertising

Additionally, we may use third-party software to serve ads on the Application, implement email marketing campaigns, and manage other interactive marketing initiatives. This third-party software may use cookies or similar tracking technology to help manage and optimize your online experience with us. For more information about opting-out of interest-based ads, visit the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

Website Analytics

We may also partner with selected third-party vendors, such as Adobe Analytics and Google Analytics, to allow tracking technologies and remarketing services using first party cookies and third-party cookies, to, among other things, analyse and track users’ use of the Application or Website, determine the popularity of certain content, and better understand online activity. By accessing the Application or Website, you consent to the collection and use of your information by these service providers. You are encouraged to review their privacy policies and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors. However, if you do not want any information to be collected and used by tracking technologies, you can install and/or update your settings for one of the following: You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.

SECURITY OF YOUR INFORMATION

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

POLICY FOR CHILDREN

We do not knowingly solicit information from, or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.

OPTIONS REGARDING YOUR INFORMATION

Account Information

You may at any time review or change the information in your account or terminate your account by:
  • Logging into your account settings and updating your account
  • Contacting us using the contact information provided below
  • 0861786243 Ext 401
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

Emails and Communications

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by
  • Noting your preferences at the time you register your account with the Application or Website
  • Logging into your account settings and updating your preferences.
  • Contacting us using the contact information provided below
If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.

CONTACT US

If you have questions or comments about this Privacy Policy, please contact us at:
  • Name: Al-Imdaad Foundation
  • Address: No. 5 Smally’s Court, 204 Alfred Street, Estcourt, South Africa
  • Postal Code: 3310
  • Phone Number: 0861786243
  • Email: queries@alimdaad.com
Anonymous Receipts

Anonymous Receipts if enabled will show "Anonymous" as your name on your receipts . If you do not want your name to be shown on your receipts , enable Anonymous Receipts.If you do want your name to be shown on your receipts select "No" for Anonymous receipts .

Debit Order Terms and Conditions

I / We hereby request, "instruct" and authorise you to draw against my / our account with the above mentioned bank stipulated amount. I / We understand that all such withdrawals from my / our bank account by you shall be treated as though they had been signed by me / us personally.

We understand that the withdrawals hereby authorise will be processed by computer through a system known as the ACB Magnet Tape Service and I / We also understand that details of each withdrawal will be printed on my bank statement or on acompanying voucher.

This authority may be cancelled by me / us by giving you thirty days notice in writing. I / We shall not be entitled to any amounts, which you have withdrawn in terms of the above transaction while authority was in force.

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